WARRANTY POLICY – MINI-SPLITS

WARRANTY POLICY – DUCTLESS SPLIT SYSTEMS (“MINI-SPLIT SYSTEMS”)

ZenAire (“Company”) warrants the products listed in Table 1-Ductless Splits against failure due to defect in materials or workmanship under normal use and maintenance, subject to the term and conditions below. Company’s only responsibility and Purchaser’s only remedy is under this Limited Warranty.

Eligibility Requirements: Warranty Coverage is subject to the following requirements:

  • Owners must register their unit within 60 days of installation at www.ZenAire.com. For a product that is not registered by such date the Parts Only Warranty period is limited to one (1) year.
  • The Products must be in the same location where they were originally installed.
  • The Products must be properly installed and maintained by a licensed HVAC service provider in accordance with the Product specifications and the installation, operation, and maintenance instructions provided by Company.
  • All defective parts replaced by Company under this Limited Warranty must be returned to the Company.
  • All repairs of Products covered under this Limited Warranty must be made with authorized service parts and by a licensed HVAC service provider.

Warranty Claim Process:

  • Requests for technical support or warranty assistance, should be directed to the distributor from which the unit was purchased.
    If the distributor is unable to provide support, please go to https://zenaire.com/tech-support/ and complete the Tech Support form.
  • Be sure to check our online resources for troubleshooting and error codes by visiting www.zenaire.com. Locate your model number and then review the manuals and brochures from the document library.

THIS WARRANTY DOES NOT COVER:

  1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
  2. Product cleaning required prior to warranty service and repair.
  3. Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including filter cleaning and/or replacement and lubrication.
  4. Damage resulting from failure to use, install or maintain the product in a manner consistent with our recommendations.
    Failure, damage, or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, or improper operation.
  5. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
  6. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond the control of the Company.
  7. Failure or damage of coils or piping due to corrosion on installations within one (1) mile of seacoast or corrosive body.
  8. Parts not supplied or designated by Company, or damages resulting from their use.
  9. Products that are sold for export outside of the U.S. or are installed outside the U.S.
  10. Electricity or fuel costs, increases in electricity or fuel costs for any reason whatsoever, including additional or unusual use of supplemental electric heat.
  11. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
  12. Shipping damage or damage as a result of transporting the product.
  13. Accessories such as condensate pumps, line sets and so forth are not covered.
  14. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

LIMITATIONS OF WARRANTIES:

ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.

TABLE 1 – DUCTLESS SPLITS

DHP**17, DAC**17 (17 SEER or higher efficiency Heat Pump or Cooling Only models)
5 Year Parts Limited Warranty (if registered)